***Important LOGIN PROBLEMS FOR HELPDESK***


Note: You can email your ticket into the Help Desk at: support@thecustomerhelpdesk.com

***System settings required to access your help desk area*** *

For Window's Internet Explorer 7.0 Or Later

1. In your browser, click on "tools", then "Internet options"

- or -

2. Click on the "General" tab. Then Go to "Browsing history" and click on "Delete..."

 

3. Click go to "Cookies" and click on "Delete cookies..."


 

4. Then confirm selection by click in "Yes"

 

 

5.That will give you access. If you still have difficulties logging in,
try deleting your cache by clearing your history as shown below.

 

 

 

* For Window's Internet Explorer 6.x Or Earlier

 

1. In your browser, click on "tools", then "Internet options"

 

 

2. Click on the "Privacy" option. There, make sure that the left slider is
all the way down to "Accept all cookies". Click on "apply".

 

That will give you access. If you still have difficulties logging in,
try deleting your cache as shown in the screen shot Below.

 

 

* For Window's Firefox

 

That will give you access. If you still have difficulties logging in,
try deleting your cache as shown in the screen shot Below.

 

 

* For MAC Firefox

 

That will give you access. If you still have difficulties logging in,
try deleting your cache as shown in the screen shot Below.

 

* For MAC Safari

 

That will give you access. If you still have difficulties logging in,
try deleting your cache as shown in the screen shot Below.



If the above does not work, please email your ticket into the Help Desk at:
support@thecustomerhelpdesk.com

If you need to speak to our HelpDesk Team Manager you can always email

"Nancy Fahey" mikefilsaimesupport@gmail.com with your issue and she will do her best to get back to you in about 2 business days during normal ticket volume.

If you do not get an email reply in 2 Business Days:

Call our main office:
Monday - Friday between 10 am and 6 pm (EST)

(800) 901-8124 | Outside U.S.A +1-631-302-1956

Ed in VIP Relations and Live Support. Ed will be able to assist you in most cases and all other cases will direct you to where to get the fastest help or he will get a specialist involved with your request for you.